Privacy Policy


Effective date: August 19, 2026
Last updated: August 19, 2026

Wonder House (“Wonder House,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, engage our marketing or creative services, subscribe to communications, or otherwise interact with us.

For questions about this Privacy Policy or our privacy practices, contact us:

Wonder House
Ross Avenue
Dallas, TX 76206
Email: privacy@wonderhouseconcepts.com
Phone: (424) 289-5849

1. Scope of This Policy

This Privacy Policy applies to personal information we collect through:

  • Our website, including forms, landing pages, and newsletter sign-ups

  • Sales calls, discovery calls, proposals, contracts, and client onboarding

  • Email, text, social-media, and other direct communications with us

  • Marketing, creative, strategy, content-production, and related agency services

  • Events, surveys, partnerships, and other business interactions

This policy does not govern personal information Wonder House processes solely on behalf of a client while providing services. In those cases, the client’s privacy policy and instructions control, and you should contact that client directly to exercise privacy rights.

2. Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

CategoryExamplesIdentifiers and contact detailsName, business name, email address, phone number, mailing address, social-media handleProfessional informationJob title, company, industry, website, service needs, business goals, and budget rangeCommunicationsMessages, inquiry details, meeting notes, feedback, survey responses, and correspondenceAccount and client informationLogin credentials, project details, contracts, invoices, billing contacts, and service preferencesInternet and device informationIP address, browser type, device identifiers, pages viewed, referring URLs, session activity, and cookie dataMarketing and analytics informationCampaign interactions, email opens and clicks, conversion events, audience information, and preferencesUser-generated contentMaterials you provide for projects, such as copy, images, video, brand assets, testimonials, or other contentPayment-related informationPayment status, transaction records, and limited billing details; payment-card information is generally handled by our payment processor rather than stored by Wonder House

We may also collect aggregated or de-identified website usage and analytics information that does not reasonably identify you directly.

3. How We Collect Information

We collect personal information:

  • Directly from you, such as when you submit a contact form, request a proposal, book a call, sign a contract, subscribe to emails, or communicate with us.

  • Automatically, through cookies, pixels, analytics tools, server logs, and similar technologies when you use our website.

  • From service providers and partners, such as scheduling platforms, payment processors, CRM systems, advertising platforms, referral partners, and social-media platforms.

  • From clients, when needed to provide our services or communicate about a project.

4. How We Use Information

We may use personal information to:

  • Respond to inquiries, schedule meetings, prepare proposals, and manage client relationships.

  • Deliver marketing, strategy, creative, content, advertising, social-media, and related agency services.

  • Manage projects, contracts, billing, payments, and customer support.

  • Personalize website content, communications, and service recommendations.

  • Send newsletters, updates, promotions, event invitations, resources, and offers where permitted by law.

  • Measure website performance, improve our services, understand audiences, and analyze campaign performance.

  • Maintain security, prevent fraud, investigate misuse, and protect our rights and property.

  • Comply with legal obligations and enforce our agreements.

  • Create aggregated or de-identified information for analytics, reporting, and business improvement.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, web beacons, and similar technologies to operate our website, remember preferences, measure traffic, understand visitor behavior, and evaluate marketing effectiveness.

These technologies may collect information such as IP address, browser and device type, pages viewed, time spent on pages, links clicked, approximate location derived from IP address, and referral source.

You can usually control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by law, we will provide choices regarding non-essential cookies and similar technologies. If our website engages in targeted advertising or cross-context behavioral advertising, we will honor applicable browser-based opt-out preference signals, including Global Privacy Control, where legally required.

6. How We Share Information

We may share personal information with:

  • Service providers that help operate our business, such as website hosts, cloud-storage providers, CRM platforms, email providers, scheduling tools, analytics providers, payment processors, project-management platforms, and professional advisors.

  • Advertising and analytics partners when we use their tools to measure performance, improve our marketing, or deliver relevant advertising.

  • Clients and project collaborators when necessary to perform requested services or manage a client engagement.

  • Business partners involved in a co-hosted event, referral, promotion, or collaboration, when appropriate and disclosed.

  • Government authorities, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, security, or property.

  • Successors or transaction parties in connection with a merger, financing, sale of assets, acquisition, restructuring, or similar business transaction.

We do not sell personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising or analytics disclosures. Where applicable, you may opt out of those activities as described below.

7. Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send updates about Wonder House, agency insights, services, events, resources, and offers.

You may opt out of promotional emails at any time by using the unsubscribe link in the email or by emailing privacy@wonderhouseconcepts.com. We may still send non-promotional communications, including responses to inquiries, service-related messages, invoices, contract notices, and important updates.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Confirm whether we process your personal information

  • Access personal information we hold about you

  • Correct inaccurate personal information

  • Request deletion of personal information, subject to legal and operational exceptions

  • Obtain a portable copy of certain personal information

  • Opt out of targeted advertising, the sale of personal information, or certain profiling activities

  • Limit certain uses of sensitive personal information, where applicable

  • Appeal a decision regarding a privacy-rights request

  • Withdraw consent where our processing is based on consent

To make a request, email privacy@wonderhouseconcepts.com with the subject line “Privacy Request.” Include your name, contact information, the nature of your relationship with Wonder House, your state or country of residence, and the request you wish to make.

We may verify your identity before completing a request. You may also use an authorized agent where permitted by applicable law. We will respond within the timeframe required by applicable law.

If we deny your request, you may appeal by emailing privacy@wonderhouseconcepts.com with the subject line “Privacy Appeal.” Please explain why you believe our decision should be reconsidered.

9. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Wonder House.

In the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers and contact information

  • Professional or employment-related information

  • Commercial information, including services requested or purchased

  • Internet, device, and online-activity information

  • Geolocation information derived from IP address or device settings

  • Audio, visual, or similar information provided in connection with a project or communication

  • Inferences drawn from the information above, such as service interests or preferences

We collect and use these categories for the purposes described in this Privacy Policy, including providing services, responding to inquiries, managing client relationships, improving our website and services, marketing, analytics, security, and legal compliance.

We may disclose these categories to service providers, contractors, analytics providers, advertising partners, clients, and other third parties described in the “How We Share Information” section.

California residents may have rights to know, access, correct, delete, and opt out of the sale or sharing of personal information, as well as the right to limit certain uses of sensitive personal information. If Wonder House sells or shares personal information as defined by California law, we will provide a clear “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link on our website.

10. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, meeting legal obligations, and protecting our business.

Retention periods vary according to the type of information, the nature of our relationship with you, legal requirements, and whether the information is needed for an ongoing project, client relationship, or legitimate business purpose.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security. Please use caution when transmitting sensitive information electronically.

12. Client Data and Agency Services

When Wonder House provides services to a client, we may access, receive, store, or otherwise process information on that client’s behalf. This may include customer, prospect, audience, campaign, website, social-media, or analytics information.

In those circumstances:

  • Wonder House acts according to the applicable client agreement and documented instructions.

  • The client remains responsible for providing required notices, obtaining required permissions, and handling consumer privacy requests relating to the client’s data.

  • If you submit a privacy request concerning information Wonder House processes for a client, we may direct you to that client.

13. Third-Party Links and Platforms

Our website, content, and communications may link to third-party websites, apps, social-media platforms, payment processors, or services. We are not responsible for their privacy practices. Review the privacy policy of any third party before providing personal information.

14. Children’s Privacy

Wonder House’s website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us personal information without appropriate parental consent, contact us at privacy@wonderhouseconcepts.com. We will take appropriate steps to delete the information as required by law.

15. International Visitors

Wonder House is based in the United States. If you access our website or provide information from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other locations where our service providers operate.

If you are located in a jurisdiction with privacy laws that provide additional rights, contact us at privacy@wonderhouseconcepts.com to make a request.

16. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If we make material changes, we will provide additional notice where required by law.

17. Contact Us

Wonder House
Ross Avenue
Dallas, TX 76206
Email: privacy@wonderhouseconcepts.com
Phone: (424) 289-5849

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